New technology aims to reduce effort and time wasted in creating guest-specific responses by up to 70 percent.
By using AI to create personalized and contextualized responses, hoteliers can now provide timely feedback to their guests on a variety of topics, significantly improving the guest experience.
responseAI eliminates the need for manual response creation
TrustYou, a renowned industry leader in guest feedback solutions, is setting new standards in review management with the release of responseAI. The new feature, launched alongside the updated Review and Survey Inbox, uses artificial intelligence to generate automated responses to guest reviews.
responseAI eliminates the tedious manual creation of responses and provides a variety of responses that hoteliers only need to approve. The new technology is said to reduce the effort and time required to create unique responses by up to 70 percent.
The new solution automatically detects positive and negative responses
The combined functionality of New Inbox and responseAI offers hoteliers numerous benefits. The streamlined workflow ensures hoteliers can quickly access relevant reviews and respond immediately. This is expected to improve guest satisfaction and loyalty. The new solution recognizes positive and negative responses and automatically integrates the name of the guest and the hotel. The response to the review is thus given a personal touch. TrustYou's responseAI also offers translation capabilities to provide hassle-free access to multilingual reviews.
Avoid negative feedback and improve online reputation
"The New Inbox and responseAI mark a significant milestone in our commitment to innovation and supporting hoteliers," said Ben Jost, Co-Founder & CEO of TrustYou. "The ability to respond quickly while maintaining a human element in responses will not only make hoteliers happy, but their guests as well."
Managing reviews is an essential step on the path to a positive guest experience, offering hoteliers the ability to avoid negative feedback and improve their online reputation, which should lead to increased revenue.
